Service Level Agreement

HomePC offers 3 different packages as defined below. With an additional Untangle Content Filter package designed for your company or organization specific needs.  

1. Remote Package (R250pm per Computer)

All the help you need over the telephone and with remote log in support. 

Support included for this package covers:

  • Operating systems.
  • Basic Microsoft Office programs.
  • Email related issues.

It should be noted that the onus is on the client to ensure that all software being used is licensed for each computer on which it is installed. We are not responsible to keep your product keys or passwords.

The monthly maintenance items included in this package are as follows:

  • Bi-monthly remote access login (with AnyDesk) to do:
  • Computer Health
  • Regular virus scans (Anti-virus need to be purchased)
  • Hardware integrity checks
  • Unwanted program removal
  • File system check and clean
  • Disk and memory usage check
  • Browser checks (Mal-ware and ad-ware removal)
  • Monthly Microsoft and Anti-virus software update checks and other software update checks where necessary.

2. On-site Package (R500pm Computer)

We will come to you and sort out the nasty problems.

Support included for this package covers:

  • Operating systems.
  • Basic 3rd party office programs.
  • Email and network connectivity related issues.

It should be noted that the onus is on the client to ensure that all software being used is licensed for each computer on which it is installed. We are not responsible to keep your product keys or passwords.

The monthly maintenance items included in this package are as follows:

  • Bi-monthly remote access login (with AnyDesk) to do:
  • Computer Health
  • Regular virus scans (Anti-virus need to be purchased)
  • Hardware integrity checks
  • Unwanted program removal
  • File system check and clean
  • Disk and memory usage check
  • Browser checks (Mal-ware and ad-ware removal)
  • Monthly Microsoft and Anti-virus software update checks and other software update checks where necessary.
  • Monthly backup recovery of selected items to verify the practical integrity of backups.
  • Bi-annual audit of all hardware and software.

3. Super Hour Package (R700pm per hour)

Within the hours you pushashed, we will sort out any problem you struggle with. 

Support included for this package covers:

  • Operating systems
  • Basic 3rd party office programs
  • Email and network connectivity related issues.

This package is not intended for a continuous maintenance solution, but rather based on a specific situation which the client can describe. The client needs to specify what issues they experience so that the technician can properly assess the severity of the problem. You will not be limited to one computer only but can be multiple computers depending on the reach of the problem.

All problems must be:

  • Computer or network related
  • Software related that is not exclusive to support of specialised developers. (Example, fixing software development problems)

Only the specified problems described by the client will be addressed during the hour of on-site support. The problems need to be properly defined or listed and given through via email to the technician before the technician can drive out or visit the client. If there is time left after the problems have been fixed, the technician will be allowed to spend the remaining time on any further issues that may be present. Or the technician will stop and the remaining time will be usable during the remainder of the month.

It should be noted that the onus is on the client to ensure that all software being used is licensed for each computer on which it is installed. We are not responsible to keep your product keys or passwords.

The monthly Super Hour items included in this package are as follows:

  • Bi-monthly remote access login (with AnyDesk) if asked for by the client.
  • Computer Health checks for each computer worked on which includes:
  • Hardware integrity checks
  • Disk and memory usage check
  • Browser checks (Mal-ware and ad-ware removal)
  • Recommendations for improvement

Untangle Box (variable costs) 

Some companies need to monitor their data flow and how the staff use the internet.

 

With a customisable widget dashboard you can see everything happening in your network. You can load additional apps to manage your network easier. Reports can be generated automatically for your HR or you can can log in and to find whats a specific IP was doing..

Just to name a few app:

Firewall
Intrusion Prevention
Phish Blocker
Threat Prevention
Virus Blocker
Application Control
Spam Blocker
SSL Inspector
Web Filter
Web Monitor