Shipping

Delivery Information

Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site's prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email or phone-call from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Certain items such as fully-assembled PCs may have a slightly longer lead-time (due to the fact that they'll need to be assembled and tested). Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on back order or cancel the item from your order.

Once the order has been placed online, you can make payment via EFT, PayFast or cash deposit. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account. Payment must take place within 48 hours or the order may be canceled. Pricing might change if products were updated. Old prices cannot be received if order was canceled and prices were updated.

Delivery Options:

Door-to-door Courier (via The Courier Guy, FastWay):

    NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.

    Your order will be delivered directly to your door. Please note that your order's weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address.

    We currently do not ship to remote locations such as farms and mines.

    Collection from HOME PC's Offices:

    Collection is available as an option. Collection address is 525 Rachel de Beer, Pretoria North, 0182.

    Our operating hours are:

    Mon-Fri

    8 A.M - 5 P.M.

    How long will delivery take?

    Typically, we'll get the courier to collect your order within 24 hours (provided that your payment clears PayFast or an ABSA to ABSA, etc). Delivery usually takes 2-3 business days.

    If you're not in one of the major areas listed for delivery, it may take 1 or 2 days longer than the above specified times. All packages are fully traceable and tracking numbers/waybill will be provided once your order has been shipped.

    What happens if I don't receive my order?

    All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It's at our sole discretion to choose whether to replace or refund the order. This is a service that we feel is absolutely essential to provide peace-of-mind to our customers.

    If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.