Service Level Agreement
HomePC offers 3 different packages as defined below. With an additional Content Filter package designed for your company or organization-specific needs.
Basic
Remote Package
Per Computer, Per Month (T & C apply)
Operating systems.- Basic Microsoft Office programs.
- Email-related issues.
- Bi-monthly remote access login (with AnyDesk)
- Computer Health
- Regular virus scans (Anti-virus needs to be purchased)
- Hardware integrity checks
- File system check and clean
- Browser checks (Malware and adware removal)
- Monthly Microsoft and Anti-virus software update checks
- Other software update checks where necessary
Top
On-site Package
Per Computer, Per Month (T & C apply)
- Operating systems.
- Basic Microsoft & 3rd party office programs.
- Email and network connectivity-related issues.
- Bi-monthly remote access login (with AnyDesk) to do the:
- Computer Health
- Regular virus scans (Anti-virus needs to be purchased)
- Hardware integrity checks
- File system check and clean
- Disk and memory usage check
- Browser checks (Malware and adware removal)
- Monthly Microsoft and Anti-virus software update checks
- Other software update checks where necessary
- Monthly backup recovery of selected items to verify the practical integrity of backups.
- Bi-annual audit of all hardware and software.
Best
Super Hour Package
Per Hour (T & C apply)
- Operating systems.
- Basic Microsoft Office programs.
- Email and network connectivity-related issues.
- Computer or network related
- Software related that is not exclusive to support of specialized developers
- Bi-monthly remote access login (AnyDesk) if asked for by the client.
- Computer Health checks for each computer worked on which include:
- Hardware integrity checks
- Disk and memory usage check
- Browser checks (Malware and adware removal)
- Recommendations for improvement
- This package is not intended for a continuous maintenance solution but rather based on a specific situation that the client can describe
- The client needs to specify what issues they experience so that the technician can properly assess the severity of the problem
Add on
Content Filter
Per Network, Per Month (T & C apply)
- Firewall.
- Intrusion Prevention
- Phish Blocker
- Threat Prevention
- Virus Blocker
- Application Control
- Spam Blocker
- SSL Inspector
- Web Filter
- Web Monitor