Services

Services

Service Level Agreement (SLA)

Home PC offers 3 different computer maintenance packages. If you have a specific need we can customize our services for you. 

ON-SITE

Here are some of the field- or call-out services we offer:

CCTV Security Cameras

We can come and do a survey at your premises to give you a quote and recommendations on what will be needed to secure your premises with security cameras.
Quote, have to be made. Click HERE to request a survey.

CALL OUT – QUICK -R420

Quick Call Out Less than 15min, Usually minor problems eg. Cable faults, minor settings

CALL OUT 1 HOUR BELOW 20 KM -R700

More than 15min and can usually be major work that needs to be done. Eg, Data transfer, user profiles, network problems, virus removal, etc.

CALL OUT 1 HOUR ABOVE 20 KM  (R100 ADDITIONAL PER 20KM AFTER THAT) -R800

More than 15min and can usually be major work that needs to be done. Eg, Data transfer, user profiles, network problems, virus removal, etc.

INSTALL NETWORK CABLE CAT5 BELOW 50M + ACCESSORIES -R800

Installation of cat5 network cable via current trunking or roof access and crimp of RJ45 connectors, cable length must be below 50m.

IN-STORE

We offer a wide range of computer, desktop support, and technical services. Here are some of the services we offer in store:

ANDROID SUPPORT -R200

Android Support Per 15Min, Setup Account, and email, we also do updates and supply advice for improving the Android experience.

ANTI-VIRUS INSTALL -R350

We install and update the Anti-Virus programs you purchased and make sure your system is protected

USB VIRUS SCAN -R180

We remove viruses from USB flash drives and try to prevent any data from being corrupted or damaged during the process. We can also unhide files that were hidden by a virus.

VIRUS SCANS -R480

We build the hard drive out to scan for malware and viruses. The reason for this is so that some viruses cannot be detected when Windows is running. The hard drive is built back in and scanned again with Anti-Virus and Anti-Malware software. The software used is free but purchased software is available.

BACKUP DATA -R400

This involves backing up your data on your hard drive to a server hard drive. It will be stored for no more than 2 months. When the repairs are done on the computer then it will be transferred back to the original hard drive for you to use again.

BLOW OUT PC -R140

Blow out the PC with an Air Compressor and clean the outside of the PC. We also check for damaged capacitors and stalled fans.

PC BOOK IN -R280

This is a fee charged for examining the PC by a technician to see what the problem is. This takes time, and sometimes we have to open components and inspect integrity.

GHOST CLONE A HARD DRIVE -R400

Clone a Drive to Another Drive. This helps if you want to keep the current state of your operating system when you want to replace your hard drive.

CREATE A NEW USER -R350

Sometimes the user login of Windows breaks and you cannot log in. We delete and create a new user account and copy the data over from the old one to the new one.

DRIVER DOWNLOAD -R360

We can help download the correct drivers for your laptop or computer. We can burn it on a disk for you or copy it over to a flash drive.

ERROR CHECKR380

Error check your Hard Drive and remove any errors and then Defrag, Disk Check, Disk Clean, and Registry Scans your computer.

DATA RECOVERYR3200

Occasionally a hard drive may crash however it is still possible to get your data back. We have specialized software to help retrieve the data back. Get data back for NTFS or FAT drives…

INSTALL DRIVERSR400

We will download all the necessary drivers for your computer or laptop and install them to make your components function correctly.

INSTALL PRINTERR400

It can be troublesome to install some printers or you might have lost your installation disc. We can help you install the printer and function as it should.

INSTALL SOFTWARER400

If you are struggling or do not have time to install specific software, we can assist you with it. This also includes additional free software you might want to install to make your computer operate better. Install Software, Activate and Update.

INSTALLING OSR600

If your Windows or any other operating system has crashed or you want to install a new operating system, we will install it for you if you present the original key. This will only be the installation of the operating system, no other software or drivers will be installed.

WORKSHOP LABOUR PER HOURR360

When clients need specific tasks for us to do or they need to be trained in how to do specific tasks on the computer.

LAPTOP STRIPR600

Whenever a laptop has to be opened completely to access a bios battery, replace the hard drive, test the CPU fan, put a new heat paste on the CPU, open the laptop to assess the water damage, etc. It takes longer to open a laptop and it is fragile work.

LAPTOP REPAIRS

We can repair laptops screens, keyboards, hard drives, memory, and other components in store.
Screen repair
R2000 – R3000.00
Keyboard
R700.00 – R1500.00
Hard Drives
R850.00 – R1700.00
Memory
R700.00 – R1900.00

INSURANCE LETTER – R750

Write a letter for your insurance on the damage caused to your laptop, computer, or any other computer-related item.

MAIL SETUP – R400

We can set up your email accounts on the email client software. If you want to use MS Outlook, please provide your MS Office products key.

MODEM SETUP – R300

For mobile internet, some people need to use the 3G Dongles. We will install and test the 3G Dongle and make sure the internet is working. If the Dongle is not functioning then we will recommend other options.

ORDER ITEM – R220

If there is a specific item we do not have in stock normally and the client wants us to order it for them

PC REBUILD – R600

When a client wants to transfer all their components from their old computer to a new case we have to rebuild the computer and make sure all the wires are plugged in and everything is working

FIX START – R480

The computer does not want to go into Windows after the logo was shown. In some cases, it is possible to repair this problem depending on what is the problem.

FAULT REPORT – R480

We can give you a report on what the problem is with your computer or laptop.

MAKE FASTER – R500

Some computers just become slow over time. It might be due to viruses, too many services starting, cluttered unused files. Scan Disk, Defrag, Start-up Tune, Registry Clean, etc.

TESTING COMPONENTS – R400

The computer does not want to go into Windows after the logo was shown. In some cases, it is possible to repair this problem depending on what is the problem.

UNINSTALL SOFTWARE – R400

Can’t uninstall a specific software. We help you get it off. Especially spy-ware or mal-ware is difficult to uninstall.

UPDATES – R480

Operating systems have a lot of updates and not everyone has super-fast internet. You can bring your device in to be updated, it might be anti-virus or any other program as well.

WINDOWS REPAIRS – R480

If there are any problems in the Windows that makes it buggy or does not go into Windows, we can repair the Windows to bring it into a functioning state

SPECIALIZED SERVICES

Here are some of the specialized services that we offer to our customers:
CONTENT FILTER
We Provide a turn-key solution that any organization can monitor and control internet traffic, with the ability to do per-user authentication. The system included: Hardware, Software, deployment, and training
R8500 each

WIFI RANGE EXTENSION
Installation of specific wireless range extenders to ensure proper coverage, to the equipment we use have been tested in harsh conditions and can be used in Retail, Industrial, Hotel, and Home applications
R2500 each

RUGGED FIBER CABLE INSTALLATION
We install and add terminate fiber connections to fit our customer’s needs, We use multimode and single-mode fiber, depending on the application. Rugged fiber can withstand 20m to 50m in air suspension without additional support
R20 per meter

CONSULTATION AND ASSESSMENT
Proper project planning is crucial, and some applications and services need to be thoroughly assessed before deployment can begin, We try to keep consultation to a minimum and keep our customers updated in the planning and deployment process
R700 PH

WIFI HOTSPOT BILLING SOLUTION
Installing wifi hotspot with the ticketing system for Hotel, School, and business applications. This is a self-vending solution that provides any business with total control of internet usage and can produce revenue income if needed. We also brand the hotspot system to create a custom interface for customers. We include: Hardware, Software, Deployment and Training
R8500 each

WINDOWS SERVER
Windows server setup and maintenance, we can do native server design or cloud system solution. Terminal Server and MS Exchange with online storage to simplify workspace.
R300 per user

NETWORK MANAGEMENT
Basic Network management and features for customers that need to split or have special requirements on their network eg. VPN, Traffic shaping, Log, failover, and routing, We also supply Hardware, Software, deployment, and training
R2800

SERVICE CONTRACTS
If you are a company that wants IT support but does not want to hire a full-time IT technician then we can help you with IT support with monthly bases professional support for your computer needs. We have a set of services you can choose from or you can tell us what you need and we will set up a contract according to your need. Please contact us for more details.